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How we protect your account and payment information

At tuyul138, your privacy is central to how we run the platform. We collect only what we need to verify your account, process deposits through DANA, OVO, GoPay…

Account security verified at loginPayment data encrypted on transferYour withdrawal details stored separatelyContact us anytime to review your data

Explore the Lobby Read FAQ

What information we collect and retain

tuyul138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with tuyul138, we ask for your name, email, phone number and banking details to verify your identity and process deposits and withdrawals. We collect this information so we can confirm you're eligible to play in your region — where local law

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permits — and to prevent fraud. We also record your login timestamps, device type (mobile or desktop), and the games you explore in the lobby. Payment information you enter — your DANA, OVO, GoPay or QRIS identifier — is encrypted and never stored on our main
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servers. We keep your account data for the duration of your membership and for six months after closure to comply with financial regulations.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

How to contact us about your privacy

If you have questions about how we handle your data, or if you want to request access to what we hold about you, our support team is ready to help.

Live Chat Support Open the chat bubble in your account lobby. Available daily from 08:00 to 22:00 Indonesia time. Our team will confirm your identity and process your privacy request within one business day.

Email Privacy Requests Send your data access or deletion request to our privacy team. Include your account username and the specific information you want to review. We'll respond with a secure link to download your data within 48 hours.

Account Settings Page Log in to your tuyul138 account and navigate to Settings > Privacy & Data. You can view your stored contact details, payment history and login log, and request changes directly from that page.

HOW WE SAFEGUARD

Data handling, cookies and account security

We use industry-standard encryption to protect your information the moment it enters our system.

Encrypted Payment Flow

When you deposit via DANA, OVO, GoPay or QRIS, your payment details travel through encrypted channels. We decrypt them only to confirm the transaction with your bank, then discard the raw data.

Cookie Transparency

We use session cookies to keep you logged in and preference cookies to remember your language and theme choice. No advertising cookies. You can disable cookies in your browser; your account will still work, but you may need to log in more often.

Withdrawal Verification

Every withdrawal request is checked against your verified banking details. We hold funds for up to 2 hours for fraud review, then send them to your account. You receive a confirmation email the moment we release the transfer.

Data Retention Policy

Account data stays on file while your membership is active. After you close your account, we keep financial records for six months, then delete personal details. Withdrawal history remains for your own reference.

Request Data Changes

If your phone number, email or bank details change, log in to Settings and update them directly. Our system notifies you by email when a change is confirmed. You can also request corrections through our support chat.

Security Team Contact

If you believe your account has been compromised, contact our security team immediately through the Help button in your lobby. We'll reset your session, freeze your account and help you regain access within one hour.

Your privacy questions answered

Below are the questions we hear most often about data, privacy and how tuyul138 keeps your information safe. If you don't see your question here, reach out to our support team through live chat or email — we're here to clarify anything about your privacy.

We collect your full name, email address, phone number, and banking details (account holder name and bank name). We also record your device type, IP address and browser when you log in. This information helps us verify your identity, process DANA, OVO, GoPay and QRIS deposits, and detect fraud.

We retain your account details for six months after closure to comply with financial record-keeping rules. Your game history and transaction log remain visible to you for reference, but personal identifiers are removed from active systems after that period.

Yes. Log in to your account and go to Settings > Privacy & Data, or email our privacy team with your username. We'll send you a secure download link within 48 hours containing all your stored information, including account data, transaction history and login logs.

We do not sell your personal data to any third party. We only share information with payment providers (DANA, OVO, GoPay, QRIS operators) when processing your deposit or withdrawal, and with our bank for financial compliance. Where local law requires disclosure, we'll tell you first.

Payment details are encrypted during transfer and not stored permanently on our servers. We decrypt them only to confirm the transaction with your bank, then immediately discard them. Your account never holds your payment credentials in plain text.

You can update your email, phone or banking details by logging in and visiting Settings. To request deletion of non-financial data, contact our support team. Financial records (deposits, withdrawals) are kept for six months per regulation but your personal name can be depersonalised earlier if you ask.

If tuyul138 is acquired, your data transfers to the new operator under the same privacy protections. We'll notify you by email if this occurs. If we cease operations, we'll securely delete all personal data after the retention period ends, unless local law requires us to archive financial records.

How we protect your account and payment information

How to contact us about your privacy

Data handling, cookies and account security

Encrypted Payment Flow

Cookie Transparency

Withdrawal Verification

Data Retention Policy

Request Data Changes

Security Team Contact

Your privacy questions answered

01 What personal information does tuyul138 collect when I open an account?

02 How long do you keep my data after I close my account?

03 Can I request a copy of all the data you hold about me?

04 Do you sell my information to other companies?

05 Is my DANA, OVO, GoPay or QRIS information stored securely?

06 How do I update or delete my personal information?

07 What happens to my data if tuyul138 changes ownership or closes?

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